Welcome to the taeteamall.com.my website (the “Website”), which is owned and operated by Taetea (Malaysia) Sdn. Bhd., Company Registration No: 1063558-P (herein after “TAETEA”).

Access to and use of this website and the products and services available through this website (collectively, the “Services”) are subject to the following terms, conditions and notices (the “Term of Use). By using the Services, you agreeing to all of the Terms of Use, which together with Privacy Policy, may be updated by us from time to time without notice. You should periodically review this page to take notice of any changes we may have made to the Terms of Use.

(1) Intellectual Property

The Website ( including all text, content, graphics, logos, videos and audio forms, software design, products and services and other elements available on or through the Website) is the property of TAETEA (unless otherwise indicated) and are protected by Intellectual Property laws in Malaysia. Commercial use or use on behalf of any third party is strictly prohibited, except with the prior authorization or permitted by TAETEA. All rights of TAETEA are reserved.

(2) Link Terms

You shall not link to, frame or mirror any content of the website without the authorization of TAETEA.

(3) Terms of sale

By placing an order online, you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price. Delivery time may vary according to availability and any guarantees or representations made as to delivery time are subject to any delays resulting from postal delays or force majeure for which we will not be responsible. Please refer to our “Shipping or Returns/ Refund Policy” for more information.

(4) Order Terms

When you place an order, you will receive an email notification of your order, which is only used to confirm your order, not your final purchase order. Only if your payment is successfully made and deducted from your credit or debit card, until we successfully receive your payment, the order contract between us will form the final legal purchase order contract.

(5) Service and availability

5.1 Whilst we try and ensure that all details, contents and prices which appear on this website are accurate, errors (including processing errors) may occur. As such, we reserve the right to refuse or cancel any order. If we discover an error in the price or payment of any goods which you have ordered we will notify you as soon as possible and give you the option to reconfirm your order at the correct price or cancel the order. If we are unable to contact you, we treat the order as canceled. If the order is canceled and you have already paid for the goods, you will receive a full refund as soon as possible.

5.2 Where applicable, shipping fee will be charged (or other fees as required by the Malaysian Government), and these additional charges will be clearly displayed in your order and included in the “Total”.

5.3 We reserve the right to update, amend or add new terms to these Terms of Service. The terms are updated, amended or supplemented with new terms without prior notice.

(6) Payment

TAETEA accepts all credit and debit card issued by bank (Visa and Master Card), accepts payment from online bank transfers FPX(Maybank2U, CIMB Clicks, Hong Leong Connect, RHB Now, Bank Islam Online, PBeBank,Alliance Bank, Bank Rakyat, KFH Online, OCBC Bank, Standard Chartered, UOB, Ambank, Bank Muamalat, Affin Bank, HSBC, BSN) and accepts payment only in Malaysian Ringgit. The MOLPay Online Payment System is our official online payment gateway for the website of TAETEA (www.taeteamall.com.my). Currently, you can make the payment through the MOLPay online gateway. At the same time, TAETEA reserves the right to refuse any payment option request from you suggest.

(7) Discount Codes

We will provide promotional discount codes that can be used on this website in a timely manner based on specific marketing needs. Terms of use or conditions relating to the promotional discount code will be determined and published at the time of publication.

(8) User responsibility

8.1 Users are not allowed to perform the following:

(a) use the website in breach of any applicable laws or regulations;

(b) use the website to harm, harass, track, threaten or otherwise offend others;

(c) interfere with, disrupt, or create an undue burden on the website;

(d) upload, post, transmit or otherwise make available any material that:

(i) is not your original work, or which may infringe on the intellectual property or             other rights of others;

(ii) is, or could reasonably be expected to be, defamatory, obscene, offensive,             threatening, abusive, pornographic, vulgar, profane, indecent or otherwise             unlawful, including material that racially or religiously vilifies, incites violence or         hatred, or is likely to offend, insult or humiliate others based on race, religion,             ethnicity, gender, age, sexual orientation, or any physical or mental disability;

(iii) includes an image or personal personal information of another person unless             you have their consent;

(iv) you know or suspect, or should reasonably know or suspect, to be false,             misleading or deceptive;

If you believe that the user has breached any of the above conditions, please contact us.

8.2 TAETEA reserved the right to block or suspend and user of its website and to modify or remove any material uploaded, posted, transmitted or otherwise made available on the website by any user, without notice.

8.3 TAETEA is not be responsible for, and accepts no liability with respect to,any materials uploaded, posted, transmitted or otherwise made available on the website by any person other than the TAETEA. Anyone other than the TAETEA declares any opinion, advice or statement is not responsible.

(9) User account

Once you successfully register as a member, you will receive a password and account number, you can change your account password at any time. You are responsible for maintaining the confidentiality of your account and password. You agree to be responsible for all activities that occur with your account or password. Even if your account let anyone else use the internet terminal until You has logged off the Website, TAETEA will not be responsible for any resulting liability.

(10) Risk of loss

All items purchased from the TAETEA e-commerce platform are made pursuant to a shipment contract.When TAETEA deliver the item to the courier service company in accordance with the prescribed procedures, the risk of loss of the item and title for such item will be transferred to you.

(11) Network interruption

TAETEA reserves the right to cease, suspend or withdraw your access to the Website for any reason, including but not limited to upgrades and maintenance the Website.

(12) Privacy Policy

Our Privacy Policy governs how we use your information and can be found in our Privacy Policy Page. The Terms of Use are subject to the privacy policy of TAETEA. By using the website or register as member, you agree to the terms of the Privacy Policy.

(13) Jurisdiction

The Terms and conditions are governed by the laws of Malaysia.

(14) Contact information

If you have any queries regarding the above terms and conditions, please contact us by email: [email protected].


Taetea (Malaysia) Sdn Bhd online official website, www.taeteamall.com.my (hereinafter referred to as “the Site”). We value our customer’s privacy seriously and appreciate your trust that we will respect your privacy in a careful and sensible manner. Please read this policy carefully. By visiting the Site and/ or using the products and services made available to you on the Site, you are agreeing to the terms of this Privacy Policy. If you DO NOT AGREE with any of terms of this Privacy Policy, please STOP using or visit the Site immediately.

  • Collection of Personal Information

When you make a purchase on the Site or register a Taetea mall account, the personal information we collect may include your:

  • Name
  • Gender
  • Date of Birth
  • NRIC (Malaysian)/ Passport Number (Non-Malaysian)
  • Email Address
  • Telephone Number/ Mobile Number
  • Delivery Address
  • Purchase Order Information
  • Transaction History or Payment Methodology

You can also provide goods purchase for others through the Site. Before you provide us with other personal information, you should ensure that you have obtained his/ her consent and that he/she is aware of and accept this Privacy Policy.

(2) Special Authorization

In addition to personal information outlined above, when you register a Teatea mall account with us, you are authorize and agree to accept our marketing and or promotional materials from us via email or mobile phone.

(3) Security of Your Personal Information

Taetea ensures that all information collected will be safely and securely stored. We protect your personal information by security program to prevent unauthorized computer access. If you believe that your privacy has been breached by Taetea please contact Customer Service or email to [email protected] and we will resolve the issue.

(4) Changes to the Privacy Policy

This Privacy Policy is effective on 16th May 2019. Taetea reserves the right to modify and change the content of the Privacy Policy at any time without prior notice.

Any changes to this policy will be published on our website. You should check this Policy each time you access our website so as to be aware of the most recent applicable version of the Policy.

If you DO NOT ACCEPT the revised Privacy Policy, you should immediately STOP using the service. If you continue to use the service after the changes of this Privacy Policy, you will be deemed to have accepted all the revised terms.